本幻灯片概述了大辛辛那提水厂（GCWW）抄表挑战的相关信息。为了解决这些挑战，GCWW决定实施自动抄表（AMR）计划。课程包括:H₂O收音机，GCWW的抄表程序；客户服务团队；信息技术团队，积极参与从开发到选择的RFP流程；计费操作部分；还有呼叫中心，客户服务。

This slide presentation outlines information on the Greater Cincinnati Water Works' (GCWW) meter reading challenges. To solve these challenges, GCWW decided on an Automatic Meter Reading (AMR) program. Topics covered include: H₂O Radio, GCWW's meter reading program; customer service team; information technology team, active involvement in the RFP process from development to selection; billing operations sections; and, the Call Center, customer service.