本文讨论了有限容量管理和调度作为管理交付的方法，交付是客户和供应商之间外包关系的关键变量。为了使外包关系顺利运作，客户必须确保供应商能够处理其交付要求，供应商必须将其交付性能保持在可接受的水平。本文展示了有限容量调度如何为供应商和客户的行为如何影响交付提供可视性。这种可视性有助于确保做出有利于交付和外包关系的决策。

This paper discusses finite capacity management and scheduling as methods for managing delivery, a key variable in outsourcing relationships between customers and vendors. For the outsourcing relationship to function smoothly, customers must ensure that vendors are able to handle their delivery requirements and vendors must keep their delivery performance at acceptable levels. This paper shows how finite capacity scheduling provides visibility into how the actions of both vendors and customers influence delivery. This visibility helps ensure that decisions which benefit delivery and outsourcing relationships are made.