This article reports on efforts by DeKalb County, Georgia to identify, measure, andreduce the amount of unaccounted-for water. This information may help those withsimilar concerns and interests to realize that this type of effort can benefitcustomers. DeKalb County used methodical and logical analysis of data thatreflected the county's experience as well as applied guidance from other studiesand research to resolve the issue of unaccounted-for water. Includes tables, figures.