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Standard Practice for Property Management System Outcomes 物业管理系统成果的标准实施规程
发布日期: 2009-02-01
1.1本实践描述了与物业管理系统相关的预期结果。它是对成就而非过程的衡量,是描述性而非规定性的。 1.2结果是指由于计划、过程、事故、努力或其他类似行动或事件的结果或后果而产生的信息、事件、对象或状态。 1.3产出衡量是活动或努力的制表、计算或记录,可以用定量或定性的方式表示。 1.4结果测量是对项目活动结果与其预期目的进行比较的评估。 1.5符合规程E 2452 ,这些结果分为过程管理结果和运营结果。 1.5.1尽管战略和战术可能直接相关,但不应将其与结果混淆。战略是旨在实现特定目标的长期行动计划。战术是为达到某种目的而设计的策略或行动。例如,增加锻炼是实现健身目标或结果的一种策略。跑步是实现健身目标或结果的辅助策略。其他策略或策略组可能会达到相同的结果。另一方面,作为 结果 表明,实现结果不需要策略。 例如,健身可能是需要体力消耗的工作的意外结果。 1.6本实践从高水平上描述了结果,对每个结果或每个结果的组成部分进行了有限的讨论。其目的是为当前和潜在的其他标准提供一个框架。第5节提供了当前标准与结果的交叉参考。 1.7第5节中进一步描述的结果如下所示: 1.7.1 过程管理成果 : 1.7.1.1结果1 — 任务支援 1.7.1.2结果2 — 会计和问责制 1.7.1.3结果3 — 信息管理 1.7.1.4结果4 — 规划 1.7.1.5结果5 — 关系 1.7.2 业务成果 : 1.7.2.1结果6 — 属性功能 1.7.2.2结果7 — 资源优化 1.7.2.3结果8 — 属性可见性 1.7.2.4结果9 — 安全和安保 1.7.2.5结果10 — 安装、移动和存储 1.8在第5节中,提供了一个评级量表,以统一的方式量化结果和结果组成部分的实现情况。 1.9本规程与规程E 2279相结合 ,澄清并实现对物业的有效控制和跟踪,并可能为围绕物业和物业管理系统做出决策提供增强的基础。 1.10本惯例适用于所有财产控股实体。 1.11本惯例涵盖术语E 2135中定义的有形财产 . 与使用的术语一致,实践的各个部分可能适用于更有限的有形财产子集,例如设备而不是材料。 1.12 本标准并非旨在解决与其使用相关的所有安全问题(如有)。本标准的用户有责任在使用前制定适当的安全和健康实践,并确定监管限制的适用性。 ====意义和用途====== 该实践确立了与物业管理系统相关的预期结果。 应注意不要将战术与本实践中描述的结果混淆。战术是达到目的的手段。结果是目的。 衡量的是成就,而不是过程。 这种做法鼓励全面理解和沟通与物业管理系统相关的结果。随着附加标准的增加,可以在此基础上进一步与其他物业管理系统进行比较。 本规程与规程E 2279相结合 ,可以为围绕物业和物业管理系统做出决策提供增强的基础。 本实践旨在促进和支持与结果和结果组成部分中的术语和概念相关或基于这些术语和概念的其他标准实践。 特别是,这种做法可能会为实现这些成果的努力提供有用的个人和管理技能标准。
1.1 This practice describes expected outcomes associated with a property management system. It is a measure of achievement rather than process, and is descriptive rather than prescriptive. 1.2 Outcomes are defined as information, events, objects, or states of being produced as a result or consequence of a plan, process, accident, effort, or other similar action or occurrence. 1.3 An output measure is the tabulation, calculation, or recording of activity or effort and can be expressed in a quantitative or qualitative manner. 1.4 An outcome measure is an assessment of the results of a program activity compared to its intended purpose. 1.5 Consistent with Practice E 2452 , these outcomes are grouped into process management outcomes and operational outcomes. 1.5.1 Although they may be directly related, strategies and tactics should not be confused with outcomes. Strategies are long-term plans of action designed to achieve a particular goal. Tactics are maneuvers or actions calculated to achieve some end. For example, increasing exercise is a strategy to attain the goal or outcome of fitness. Running is a supporting tactic to achieve the goal or outcome of fitness. Other tactics or groups of tactics may achieve the same outcome. On the other hand, as the definition of outcome indicates, tactics are not required for attaining outcomes. For example, fitness may be an unplanned result of a job requiring physical exertion. 1.6 This practice describes the outcomes at a high level, with limited discussion of each outcome or components of each outcome. The intent is to provide a framework for current and potential additional standards. A cross reference relating current standards to the outcomes is provided in Section 5. 1.7 The outcomes further described in Section 5, are listed in the following: 1.7.1 Process Management Outcomes : 1.7.1.1 Outcome 1 — Mission Support 1.7.1.2 Outcome 2 — Accounting and Accountability 1.7.1.3 Outcome 3 — Information Management 1.7.1.4 Outcome 4 — Planning 1.7.1.5 Outcome 5 — Relationships 1.7.2 Operational Outcomes : 1.7.2.1 Outcome 6 — Property Functionality 1.7.2.2 Outcome 7 — Resource Optimization 1.7.2.3 Outcome 8 — Property Visibility 1.7.2.4 Outcome 9 — Safety and Security 1.7.2.5 Outcome 10 — Installation, Movement, and Storage 1.8 In Section 5, a rating scale is provided to quantify in a uniform manner achievement of outcomes and outcome components. 1.9 This practice, in combination with Practice E 2279 , clarifies and enables effective and efficient control and tracking of property and may provide an enhanced basis for making decisions surrounding both property and property management systems. 1.10 This practice is intended to be applicable and appropriate for all property-holding entities. 1.11 This practice covers tangible property as defined in Terminology E 2135 . Consistent with the nomenclature used, individual portions of the practice may be applicable to more limited subsets of tangible property, for example to equipment and not to material. 1.12 This standard does not purport to address all of the safety concerns, if any, associated with its use. It is the responsibility of the user of this standard to establish appropriate safety and health practices and determine the applicability of regulatory limitations prior to use. ====== Significance And Use ====== This practice establishes expected outcomes associated with a property management system. Care should be taken not to confuse tactics with the outcomes described in this practice. Tactics are a means to an end. Outcomes are an end. What is being measured is achievement, not process. This practice encourages an inclusive understanding and communication of the outcomes associated with a property management system. As additional standards are added, comparisons on this basis to other property management systems can be further enabled. This practice, in combination with Practice E 2279 , may provide an enhanced basis for making decisions surrounding both property and property management systems. This practice is intended to foster and enable additional standard practices related to or based on the terms and concepts in the outcomes and outcome components. In particular, this practice may suggest a standard for personal and management skills useful in efforts to achieve these outcomes.
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