有鉴别力的技术分析和严格的客户咨询 制定配水系统总体规划的关键要素 加拿大阿尔伯塔省莱思布里奇市。作为整个地下工程的一部分 根据基础设施总体规划，该市与斯坦泰克公司建立了战略联盟 协助公司进行长期规划、管理和运营 包括配水、生活污水收集和雨水收集 系统。规划研究的关键内容包括:开发 配水系统模型有助于创建一个城市范围的理解 分配制度； 状况评估和数据收集；计划 和增长评估；获取客户意见，以帮助定义服务级别 供水期间达到或超过的服务标准；和系统 分析和改进备选方案识别。至关重要的是 公众参与过程。通过正式的社会学习过程 包括使用客户调查、公共会议、开放式会议等工具 在以客户为中心的小组中，莱思布里奇市成功地开展了 住宅、商业、工业、机构和内部客户，如 他们对服务水平的期望得到了明确定义，并且 turn用于确定需要哪些改进方案。这 本文讨论了用于指导重点总体规划项目的方法 团队，创建有效的系统分析模型，并参与 客户在配水系统开发过程中遇到的基础设施问题 系统总体规划。包括表格，数字。

Discriminating technical analysis and rigorous customer consultation have been the key elements in the development of a Water Distribution System Master Plan for the City of Lethbridge, Alberta, Canada. As part of an overall Underground Infrastructure Master Plan, the City formed a strategic alliance with Stantec Consulting Ltd. to assist with the long-term planning, management, and operations of the water distribution, sanitary sewage collection, and storm water collection systems. The key elements of the planning study included: the development of a water distribution system model to assist in creating a city-wide understanding of the distribution system; condition assessments and data collection; planning and growth assessments; obtaining customer input to help in defining Level of Service standards to be met or exceeded during water delivery; and systems analysis and improvement alternative identification. Of critical importance was the public involvement process. Through a formal process of social learning which included the use of such tools as customer surveys, public meetings, open houses and customer focus groups, the City of Lethbridge successfully engaged its residential, commercial, industrial, institutional, and internal customers such that their expectations regarding levels of service were clearly defined and in turn were used to determine which improvement alternatives were required. This paper discusses the approaches used in guiding a focused master plan project team, in creating an effective system analysis model, and in engaging the customer in infrastructure issues during the development of a Water Distribution System Master Plan. Includes table, figures.