本文件定义了问题管理工具的功能，用于从许多问题管理工具中选择最合适的工具。问题管理工具的评估和选择按照ISO/IEC 20741进行，该标准定义了一般评估选择过程和评估特征。问题管理基于ISO/IEC/IEEE 12207过程（如项目评估和控制、决策管理和系统/软件需求定义）中若干活动中描述的任务。 本文件独立于开发方法或方法（例如。 g、 瀑布或敏捷）或生命周期过程（如实施或操作）。

This document defines the capabilities of issue management tools and is used to select the most appropriate one from many issue management tools. The evaluation and selection of the issue management tools is performed in accordance with ISO/IEC 20741 which defines the general evaluation selection process and evaluation characteristics. Issue management is based on the tasks described in several activities in their processes (e.g. project assessment and control, decision management, and system/software requirements definition) of ISO/IEC/IEEE 12207. This document is independent of development methodology or approaches (e.g. Waterfall or Agile) or lifecycle processes (e.g. implementation or operation).