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Consumer Complaints as Contamination Sentinels 消费者投诉是污染的哨兵
发布日期: 2004-06-17
美国军事设施上受污染的饮用水可能会对士兵的健康产生不利影响 人员和装置的任务。局部和广泛的疾病和死亡 饮用水污染也会引起媒体的广泛关注, 在国内和国际上。对军队保护士兵能力的信心 恐怖袭击中的家庭和安装人员将大大减少。自2001年9月11日起 负责社区饮用水系统安全的工作人员一直在寻找 指导如何开发更好的饮用水监测系统,以检测故意 污染事件。目前还没有感官能力来预防所有可能的病例 故意污染。在这种能力得到开发和验证之前,陆军公用事业公司 有人建议将重点放在更传统的水质指标上,以测量水质。 建议采取的行动包括增加地点和地点的数量 消毒剂残留浓度、pH值、浊度和大肠菌群的频率。这个 许多饮用水污染物的存在会影响饮用水的美观性,并可能导致污染 被消费者检测到。在某些情况下,消费者的嗅觉与 通过检测万亿分之一水平的化学物质,使用非常昂贵的分析仪器。 从健康监测的角度来看,饮用水消费者是尚未开发的监测对象 资源它们可以充当“实时”水质和安全传感器,提供反馈。 这些水质监测器始终位于分配系统的每个点上。 不幸的是,消费者投诉最多也没有得到有效处理或解决 军队设施。美国陆军健康促进和预防医学中心 (USACHPM)最近为陆军工作人员提供了额外的指导,概述了低成本, 通过有效的消费者改善饮用水监测的系统程序 投诉响应和跟踪系统。USACHPMP技术指南284,饮用水 用水户投诉:2003年5月发布的配电系统Sentinels指标 从CHPPM网页获取http://chppm-www.apgea.army.mil.
Contaminated drinking water on a U.S. military installation could adversely impact the health of personnel and the mission of the installation. Localized and widespread illness and fatalities resulting from contaminated drinking water could also generate a great deal of media attention, nationally and internationally. Confidence in the military's ability to protect soldiers, their families, and installation personnel from a terrorist attack would be greatly decreased. Since September 11, 2001, Army installation staffs responsible for the safety of community drinking water systems have been searching for guidance on how to develop better drinking water monitoring systems to detect an intentional contamination event. Currently there is no sensory capability to guard against all possible cases of intentional contamination. Until that capability is developed and validated, Army utilities have been advised to focus on more conventional water quality indicators to gage water quality. Advised actions to take have included increasing measurements both in number of locations and frequency for disinfectant residual concentration, pH, turbidity, and coliform bacteria. The presence of many drinking water contaminants affects drinking water aesthetics and can be detected by consumers. In some cases, the consumer's sense of smell rivals the capability of highly expensive analytical instruments by detecting some chemicals at parts per trillion levels. From a health surveillance standpoint, drinking water consumers are the untapped surveillance resource. They can act as "real-time" water quality and safety sensors that provide feedback. These water quality monitors are located at every point in the distribution system at all times. Unfortunately, consumer complaints were not being effectively handled or resolved at most Army installations. The U.S. Army Center for Health Promotion and Preventive Medicine (USACHPPM) recently provided additional guidance to Army staff outlining a low cost, systematic procedure to improve drinking water surveillance through an effective consumer complaint response and tracking system. The USACHPPM Technical Guide 284, Drinking Water Consumer Complaints: Indicators from Distribution System Sentinels, May 2003, can be obtained from the CHPPM web page http://chppm-www.apgea.army.mil.
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发布单位或类别: 美国-美国给水工程协会
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