Operations Can Make or Break Even the Best Data Center DesignData centers come in all sizes and serve a variety of users, applications, and services. While the design of data centers can mitigate many risks to uptime, even the best design can be foiled by lax or inadequate care in operations.Introducing BICSI 009-2019, the first open-consensus standard providing more than a framework for data center operation policies and practices. Developed by a global volunteer base, the material within reflects operational experience and lessons from a wide variety of data center owners, operators, designers, and consultants covering data centers from the small enterprise to the large hyperscale colocation data center and everything in-between.Starting with the applicable operational material from BICSI 002-2019, BICSI 009 revised and expanded this content prior to developing additional content specific for data center owners, operators and managers.HighlightsAs the foundation standard for data center operations, BICSI 009 features 10 chapters covering the following and more:GovernanceStandard operating proceduresICT cut-overs, technology refresh and migrationWork ordersWork safetyStorage, staging, and related tasksEquipment delivery and shipmentsSecuritySecurity planPhysical, cyber & IT securityMaterial control and loss preventionComputer room and critical facility areas special considerationsEvent responseMaintenanceManagementMaintenance plans and contractsPatrols and inspectionsITE moves, adds and changesPower, cooling, and cabling systemsBuilding area and physical space maintenanceEmergency operating proceduresOn-site and offsite eventsEmergency responseDisaster recoveryManagementOperations managementManagement tools (e.g., DCIM, BMS, AIM)Service provider managementChange control and documentation