ISO 21001:2018规定了教育组织（EOMS）管理体系的要求，当此类组织: a） 需要证明其通过教学、学习或研究获得和发展能力的能力； b） 旨在通过有效应用EOMS提高学员、其他受益人和员工的满意度，包括改进系统和确保符合学员和其他受益人要求的流程。 ISO 21001:2018的所有要求都是通用的，旨在适用于通过教学、学习或研究来支持能力发展的任何组织，无论其类型、规模或交付方法如何。 ISO 21001:2018适用于非教育为核心业务的大型组织内的教育组织，如专业培训部门。 ISO 21001:2018不适用于仅生产或制造教育产品的组织。

ISO 21001:2018 specifies requirements for a management system for educational organizations (EOMS) when such an organization: a) needs to demonstrate its ability to support the acquisition and development of competence through teaching, learning or research; b) aims to enhance satisfaction of learners, other beneficiaries and staff through the effective application of its EOMS, including processes for improvement of the system and assurance of conformity to the requirements of learners and other beneficiaries. All requirements of ISO 21001:2018 are generic and intended to be applicable to any organization that uses a curriculum to support the development of competence through teaching, learning or research, regardless of the type, size or method of delivery. ISO 21001:2018 can be applied to educational organizations within larger organizations whose core business is not education, such as professional training departments. ISO 21001:2018 does not apply to organizations that only produce or manufacture educational products.