首页 馆藏资源 舆情信息 标准服务 科研活动 关于我们
现行 KS S 2030-1-2008(2018)
到馆提醒
收藏跟踪
购买正版
애프터 서비스 - 프로세스 售后服务-流程
发布日期: 2008-12-30
该标准适用于在销售的产品和劳务中提供售后服务的经营者执行售后服务的业务流程。但根据《制造物责任法》,义务履行的售后服务和召回相关服务、日常维修管理(包括更换)相关事项除外。
이 표준은 판매한 제품과 용역에서 발생하는 애프터 서비스를 제공하는 사업자가 애프터 서비스를 수행 하는 업무 절차에 대하여 적용한다. 다만, 제조물책임법에 따라 의무적으로 수행하는 애프터 서비스와 리콜에 관련된 서비스, 일상적인 보수 관리(교체 포함) 관련 사항은 제외한다.
分类信息
关联关系
研制信息
相似标准/计划/法规
现行
KS S 2030-2(2018 Confirm)
애프터 서비스 - 기반구조
售后服务-基础设施
2008-12-30
现行
GB/T 37652-2019
家具售后服务要求
Requirements for after-sales service of furniture
2019-06-04
现行
SB/T 10990-2013
家具售后服务规范
Specification of after-sales service for furniture
2013-04-16
现行
GB/T 36686-2018
汽车售后服务规范
Specification for automobile after-sales services
2018-09-17
现行
GB/T 34432-2017
售后服务基本术语
Fundamental terminology of after-sales service
2017-10-14
现行
SB/T 11147-2015
红木类商品销售及售后服务管理规范
Management standards of Hongmu commodity sale and after-sale service
2015-11-09
现行
GH/T 1426-2023
棉花包装材料加工企业售后服务评价规范
Specifications for after sales service evaluation of cotton packaging material processing enterprises
2023-09-13
现行
GB/T 28238-2011
体育用品售后服务的要求
Requirements for after-sale services of sporting goods
2011-12-30
现行
SB/T 10401-2006
商品售后服务评价体系
Evaluation criteria for after-sale services of goods
2006-05-12
现行
GB/T 36683-2018
汽车售后服务评价规范
Specification for assessment of automobile after-sales service
2018-09-17
现行
GB/T 27922-2011
商品售后服务评价体系
Evaluation system for after-sales service of commodity
2011-12-30
现行
SB/T 11013-2013
整体橱柜售后服务规范
Specification of after-sales service for integral ambry
2013-06-14
现行
GB/T 44676-2024
电动自行车售后服务规范
Specification for after-sales service of electric bicycles
2024-10-26
现行
SB/T 11212-2017
新型建筑材料售后服务规范
Specification of after-sales service for new building materials
2017-08-21
现行
SB/T 11118-2015
移动通讯终端售后服务规范
After-sale service specification of mobile communication terminals
2015-01-06
现行
SB/T 10971-2013
装饰装修材料售后服务管理规范
Management specification for after-sale services of decorating materials
2013-04-16
现行
GB/T 33354-2016
保健按摩器具售后服务规范
Specifications for healthcare massage equipment after-sale service
2016-12-13
现行
SB/T 11052-2013
电子商务售后服务评价准则
Rules for e-commerce after-sale service evaluation
2014-04-06
现行
GB/T 18760-2002
消费品售后服务方法与要求
Methods and requirements of after-sale services of consumer goods
2002-06-20
现行
GB/T 16784-2008
工业产品售后服务 总则
General principles for after-sale service of industrial products
2008-11-13