本研究的目的是确定是否可以通过改变处理过程来减少该地区的水质投诉。调查的内容包括评估过去和现在的水质特征是否可能导致腐蚀，确定水质投诉的原因，并建议对处理工艺或操作程序进行任何更改，以提高处理水的整体稳定性。研究和实施分三个阶段进行。第二阶段实施后，腐蚀降低了25%，投诉从平均每月27起下降到每月16起。

The purpose of this study was to determine if the District's water quality complaints could be reduced by altering the treatment process. Elements of the investigation included evaluating past and present water quality characteristics regarding the potential for contributing to corrosion, identifying causes of the water quality complaints, and recommending any changes in treatment processes or operating procedures which would improve the overall stability of the treated water. The study and implementation was carried out in three phases. Corrosion was reduced 25 percent and complaints fell from an average of 27 per month to 16 per month following implementation of Phase II.