在制浆造纸行业，全面质量管理是一个永恒的过程。TQM代表着一种新的承诺，不仅是统计质量控制的原则，而且是服务于客户和客户满意度的原则。它带来的影响是，要求公司组织起来，以便提供高水平的服务。和其他许多公司一样，韦耶豪斯纸业公司正在实施全面质量管理。本文详细介绍了韦耶豪斯纸业公司全面质量管理的历史前景。它还展示了新的伯尔尼数控工厂是如何实现全面质量管理的。

TOTAL QUALITY MANAGEMENT IS AN EVER-PRESENT PROCESS IN THE PULP AND PAPER INDUSTRY. TQM REPRESENTS A NEW-FOUND COMMITMENT TO THE PRINCIPLES OF NOT ONLY STATISTICAL QUALITY CONTROL, BUT ALSO SERVICE TO THE CUSTOMER AND CUSTOMER SATISFACTION. IT CARRIES THE IMPACT OF REQUIRING COMPANIES TO ORGANIZE SO THEY CAN PROVIDE THAT HIGH LEVEL OF SERVICE. THE WEYERHAEUSER PAPER COMPANY, LIKE MANY OTHERS, IS IMPLEMENTING TQM. THIS PAPER DETAILS THE HISTORIC PERSPECTIVE OF TQM IN THE WEYERHAEUSER PAPER COMPANY. IT ALSO SHOWS HOW THE NEW BERN, NC PLANT IS ACCOMPLISHING TQM.