客户满意度要求分销系统在以下方面具有足够的性能: 最小的服务中断、足够的压力和足够的水质。许多小的 中型公用事业公司难以实现足够的配电系统性能 因为他们有基础设施、技术能力、管理能力或财务能力 容量限制。本文讨论了中小型公用事业公司如何通过以下方式克服这些限制: 采用将注意力和资源集中在关键系统性能上的策略 基准。 包括11个参考文献和表格。

Customer satisfaction requires adequate distribution system performance in terms of minimal service interruptions, adequate pressure and adequate water quality. Many small and medium sized utilities struggle to achieve adequate distribution system performance because they have infrastructure, technical capacity, managerial capacity or financial capacity limitations. This paper discusses how small and medium sized utilities can overcome these limitations by employing strategies that focus attention and resources on key system performance benchmarks. Includes 11 references, tables.