This slide presentation outlines information on AwwaRF Project #2811, a comprehensive guidance document for water utilities to aid them in: selecting appropriate performance indicators; preparing an accurate water audit (and water balance); determining the economic level of leakage; and, planning and implementing water loss reduction programs. Topics covered include: definitions and performance indicators; quantification of water losses (AwwaRF water balance software); the economic level of water losses; planning and implementing loss reduction measures; and, water loss communication strategies.