本文讨论了自动抄表（AMR）的使用，以及该技术与宾夕法尼亚州北威尔士水务局业务需求的融合。该计划的主要目标是通过向消费者提供月度账单和减少客户服务电话以发现问题的需求来加强客户服务。在制定实施战略的过程中，定义了六个关键概念，并在本文中进行了讨论:提前规划；客户教育；供应商选择；现实的期望；承认系统利益；以及信息兼容性。

This paper discusses the use of Automated Meter Reading (AMR) and the merging of that technology with the business needs of the North Wales, Pennsylvania, Water Authority. The primary objective of the program was to enhance customer service by providing monthly bills to consumers and reducing the need for customer service calls to identify problems. Six key concepts were defined during the development of the implementation strategy and are discussed in this paper: advance planning; customer education; vendor selection; realistic expectations; recognize system benefits; and, information compatibility.