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现行 BS 8477:2014+A1:2020
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Code of practice for customer service 客户服务实务守则
发布日期: 2020-04-29
本英国标准规定了建立和维护有效客户的原则 任何规模、地理位置或商业部门的组织中的服务文化和心态。 它还提供了应用这些原则的建议,以使本组织拥有 能够提供符合或超过客户期望的一致服务标准 它的客户。包含以下内容:BS 8477:2014
This British Standard sets out principles for establishing and maintaining an effective customer service culture and mindset in an organization of any size, geographical location or business sector. It also provides recommendations on applying these principles so that the organization has the capability to deliver a consistent standard of service that meets or exceeds the expectations of its customers.Incorporates the following:BS 8477:2014
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发布单位或类别: 英国-英国标准学会
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