ISO？16355的这一部分描述了质量功能部署（QFD）过程、目的、用户和工具。它没有为组织制定和系统管理其政策、流程和程序以实现特定目标提供要求或指导方针。 ISO？16355本部分的用户将包括确保客户满意所需的所有组织职能，包括业务规划、市场营销、销售、研发（R&D）、工程、信息技术（IT）、制造、采购、质量、生产、服务、包装和物流、支持、测试、监管以及硬件、软件、，服务和系统组织。

This part of ISO 16355 describes the quality function deployment (QFD) process, its purpose, users, and tools. It does not provide requirements or guidelines for organizations to develop and systematically manage their policies, processes, and procedures in order to achieve specific objectives. Users of this part of ISO 16355 will include all organization functions necessary to assure customer satisfaction, including business planning, marketing, sales, research and development (R&D), engineering, information technology (IT), manufacturing, procurement, quality, production, service, packaging and logistics, support, testing, regulatory, and other phases in hardware, software, service, and system organizations.