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现行 KS Q ISO 16355-3-2021
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신기술과 신제품 개발 프로세스에 통계적 방법 및 관련 방법 적용 —제3부: 고객 및 이해관계자의 소리 수집을 위한 정량적 접근법 统计和相关方法在新技术和产品开发过程中的应用.第3部分:获取客户和利益相关者声音的定量方法
发布日期: 2021-04-12
该标准描述了客户声音(VOC)和利益相关者声音(VOS)的收集及其目的的定量方法,并提供了使用适用工具和方法的建议事项。
이 표준은 고객의 소리(VOC)와 이해관계자의 소리(VOS)의 수집 및 그 목적에 대한 정량적 접근법을 기술하고, 적용 가능한 도구와 방법의 사용에 관한 권고사항을 제공한다.
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