BS ISO 50007:2017阐述了能源供应商向客户提供能源服务的相关要素 用户。它设想能源服务包括两大类:能源供应/发电和分配；关于能源效率的建议和改进。本文件为能源服务提供商提供了最佳实践指南，以便 改善他们的实践和与用户的互动质量。以下内容属于本文件的范围:不同利益相关者通用语言的定义；向用户提供的能源服务的关键组成部分和特征的定义 他们的需求和期望；满足用户需求和期望的指南；向用户提供能源服务的评估标准；绩效指标介绍；绩效指标示例；绩效改进；对用户进行教育或培训，以了解能源服务提供的能源服务 提供者。以下内容不在本文件范围内: 与个人能源服务相关的主题，例如为个人提供的能源效率服务 能源用户或能源服务公司（ESCO）提供的服务；能源生产、传输和分配系统的设计和施工方法；管理结构和运营方法，以及与 能源服务，包括与其他能源服务供应商签订合同；与建筑物内部系统的能源服务相关的主题。交叉引用:ISO 9000:2015 ISO/IEC 13273-2:2015ISO 50001:2011 Ed 1ISO 55000:2014 Ed 1ISO 10002:2014 Ed 2ISO 50015:2014 Ed 1ISO 14452:2012 Ed 1ISO 50006:2014ISO 17742:2015ISO 9001:2015ISO 14001:2015购买本文件时提供的所有当前修订版均包括在内。

BS ISO 50007:2017 addresses the relevant elements of energy service provided by energy suppliers to users. It envisages energy service as including two broad categories:energy supply/generation and distribution;advice on and improvement to energy efficiency.This document provides best practice guidelines for energy service providers in order to continually improve their practices and quality of interaction with users.The following are within the scope of this document:definition of a language common to the different stakeholders;definition of key components and characteristics of the energy service to users, with respect to their needs and expectations;guidelines for satisfying users' needs and expectations;assessment criteria for energy service to users;introduction to performance indicators;examples of performance indicators;performance improvement;education or training for users to understand the energy service provided by the energy service providers.The following are outside the scope of this document:topics relating to individual energy service, such as energy efficiency service provided to individual users of energy or services provided by energy service companies (ESCOs);methods of design and construction of energy production, transmission and distribution systems;management structure and methodology of operation and management of activities relating to energy services, including contracting with other energy service providers;topics relating to energy services in systems inside buildings.Cross References:ISO 9000:2015 ISO/IEC 13273-2:2015ISO 50001:2011 Ed 1ISO 55000:2014 ED1ISO 10002:2014 ED2ISO 50015:2014 ED1ISO 14452:2012 ED1ISO 50006:2014ISO 17742:2015ISO 9001:2015ISO 14001:2015All current amendments available at time of purchase are included with the purchase of this document.