本文概述了一个整体模型，即综合竞争性公用事业系统（ICU）模型，公用事业公司可以使用该模型初步量化能够提高其竞争地位的主要类别。ICU模型的目的不是要成为一个强大的程序范式，而是要证明在开始竞争性项目时，基准、技术改进（即资本改进项目）和组织改进之间的协同关系。其他方法提供了执行竞争努力的详细参数，如平衡计分卡模型。包括11个参考文献、表格、图表。

This paper presents an overview of a holistic model, the Integrated Competitive Utility System (ICUS) model, which utilities can use to initially quantify the major categories that can enhance their competitive status. It is not the intent of the ICUS model to be a robust procedural paradigm, but rather to demonstrate the synergistic relationships among the categories of benchmarking, technical improvements (i.e., capital improvement programs) and organizational improvements when embarking on competitive programs. Other approaches provide detailed parameters for executing competitive efforts such as the balanced scorecard model. Includes 11 references, tables, figures.