现行

HB 251-2001

Customer Satisfaction Measurement
顾客满意度测量

2001-04-01

现行

CAS 103-2004

顾客满意指数测评标准
Standard of measuring customer satisfaction index

2004-12-01

现行

GB/T 19039-2009

顾客满意测评通则
General rules of customer satisfaction measurement

2009-09-30

现行

SME IQ920244

Achieving Customer Satisfaction Through Internal Customer/Supplier Relationships
通过内部客户/供应商关系实现客户满意度

1992-06-01

现行

AWWA JAW53025

Journal AWWA - Tools for Creating Customer Satisfaction
AWWA期刊-创造客户满意度的工具

2000-11-01

现行

AWWA 51603

Critical Success Factors in Achieving Customer Satisfaction
实现客户满意度的关键成功因素

2000-12-01

现行

AWWA CONS51076

Customer Satisfaction With Residential and CI ULFT Retrofits
住宅和CI ULFT改造的客户满意度

1999-01-01

现行

GB/T 19038-2009

顾客满意测评模型和方法指南
Guide to model and methods of customer satisfaction measurement

2009-09-30

现行

GOST R 56036-2014

Менеджмент качества. Руководящие указания по организации мониторинга удовлетворенности потребителей
质量管理 客户满意度监控指引

现行

MZ/T 133-2019

养老机构顾客满意度测评
Measurement of customer satisfaction for senior care organization

2019-12-12

现行

AWWA ACE56230

Communication Strategies That Enhance Customer Satisfaction Among Residential Water Utility Customers
提高居民用水设施客户满意度的沟通策略

2002-06-16

现行

ISO 10004-2018

Quality management — Customer satisfaction — Guidelines for monitoring and measuring
质量管理 - 客户满意度 - 监测和测量指南

2018-07-16

现行

GB/Z 27907-2011

质量管理 顾客满意 监视和测量指南
Quality management - Customer satisfaction - Guidelines for monitoring and measuring

2011-12-30

现行

AWWA ACE99444

Can Consumer Confidence Reports Increase Customer Satisfaction
消费者信心报告能否提高客户满意度

1999-01-01

现行

BS ISO 10004-2018

Quality management. Customer satisfaction. Guidelines for monitoring and measuring
质量管理 顾客满意 监测和测量指南

2018-07-19

现行

UNE-ISO/TS 10004-2010 EX

Quality management. Customer satisfaction. Guidelines for monitoring and measuring
质量管理 顾客满意 监测和测量指南

2010-09-29

现行

AWWA JOINT53581

Strategic Planning for Customer Satisfaction at Columbus Water Works
哥伦布水厂客户满意度战略规划

2001-01-01

现行

BS BIP 2005-2003

Management of customer satisfaction. Integrated management systems series
客户满意度管理 综合管理系统系列

2003-06-01

现行

GB/T 19014-2019

质量管理 顾客满意 监视和测量指南
Quality management－Customer satisfaction－Guidelines for monitoring and measuring

2019-12-31

现行

GOST R ISO 10004-2020

Менеджмент качества. Удовлетворенность потребителей. Руководящие указания по мониторингу и измерению
质量管理 客户满意度 监测和测量指南