在过去，管理层通常专注于开发狭隘的专业，导致结构和系统无法实现良好的过程性能。世界级的绩效要求许多组织的结构和系统发生根本性的变化。本文描述了一家公司对组织过程重新设计的方法，并解释了如何使用工作组作为变革的工具。本文还通过一个案例说明了工作组的方法和机制。

IN THE PAST, MANAGEMENT HAS OFTEN FOCUSED ON DEVELOPMENT OF NARROW SPECIALTIES LEADING TO STRUCTURES AND SYSTEMS WHICH PROHIBIT GOOD PROCESS PERFORMANCE. WORLD CLASS PERFORMANCE REQUIRES A RADICAL CHANGE IN THE STRUCTURE AND SYSTEMS OF MANY ORGANIZATIONS. THIS PAPER DESCRIBES ONE COMPANY'S APPROACH TO ORGANIZATION PROCESS REDESIGN AND EXPLAINS THE USE OF TASKFORCES AS A VEHICLE FOR CHANGE. IT ALSO ILLUSTRATES THE APPROACH AND MECHANISM OF A TASKFORCE THROUGH A CASE EXAMPLE.