BS PD ISO/IEC TR 20000-12:2016提供了ISO/IEC 20000-1:2011和CMMI-SVC之间关系的指南 V1。3（至成熟度等级3）。服务提供商可将本指南作为交叉参考 帮助他们计划和实施SMS。雇佣 所示CMMI-SVC过程领域的实践可以符合许多相关标准 ISO/IEC 20000-1要求。第4条中的指南描述了CMMI-SVC如何支持符合性证明 ISO/IEC 20000-1:2011。4.1和4.2中对两种出版物的目的和内容的描述如下: 接着是第5条，该条将CMMI-SVC中的工艺区域与ISO/IEC 20000-1:2011中的条款相关联。这个 附件A和B中的表格将ISO/IEC 20000-1:2011中的术语、条款和段落与CMMISVC联系起来。 表B.1是表3中列出的对那些希望获得 概述表中列出了ISO/IEC 20000-1:2011和CMMI-SVC中代表 从服务提供商的角度来看，这两套文档之间的最大联系。本文件可供任何希望了解CMMI-SVC工作原理的组织或个人使用 可与ISO/IEC 20000-1:2011一起使用，包括以下内容:旨在证明符合ISO/IEC 20000要求的服务提供商- 1:2011，正在寻求关于使用CMMI-SVC建立和维护SMS和 服务；证明符合ISO/IEC 20000-1:2011要求的服务提供商 并且正在寻求关于如何使用CMMI-SVC改进SMS和服务的指导；已经使用CMMI-SVC并正在寻求如何使用CMMI-SVC的指导的服务提供商 可用于支持证明符合中规定要求的工作 ISO/IEC 20000-1:2011；希望了解CMMI-SVC作为项目支持的使用的评估师或评估师 ISO/IEC 20000-1:2011中规定的要求。本文件也可用于ISO/IEC 20000系列的其他部分。交叉引用:ISO/IEC 20000-1:2011ISO 9000:2015ISO 9001:2015ISO 31000:2009ISO/IEC 20000-1:2011ISO/IEC 20000-2:2012ISO/IEC 20000-3:2012ISO/IEC 27000:2014ISO/IEC 27001:2013ISO/IEC 27013ISO/TR 20000-4:2010ISO/IEC/TR 20000-5:2013ISO/IEC/TR 20000-9:2015ISO/IEC/TR 20000-10:2015ISO/IEC/TR 20000-11:2015ISO/IEC 21827:2008购买时的所有现行修订版均包含在本中购买本文件。

BS PD ISO/IEC TR 20000-12:2016 provides guidance on the relationship between ISO/IEC 20000-1:2011 and CMMI-SVC V1.3 (through Maturity Level 3). Service providers can refer to this guidance as a cross-reference between the two documents to help them to plan and implement an SMS. An organization employing the practices in the indicated CMMI-SVC process areas can conform to many of the associated ISO/IEC 20000-1 requirements.The guidance in Clause 4 describes how CMMI-SVC can support the demonstration of conformity to ISO/IEC 20000-1:2011. A description of the purpose and content of both publications in 4.1 and 4.2 is followed by Clause 5, which relates process areas in CMMI-SVC to clauses in ISO/IEC 20000-1:2011. The tables in Annexes A and B relate terms, clauses, and paragraphs in ISO/IEC 20000-1:2011 to CMMISVC. Table B.1 is a simplified summary of the correlation seen in Table 3 for those readers who want an overview. The tables indicate those aspects of ISO/IEC 20000-1:2011 and CMMI-SVC that represent the greatest link between the two sets of documents, from the perspective of a service provider.This document can be used by any organization or person who wishes to understand how CMMI-SVC can be used with ISO/IEC 20000-1:2011, including the following:a service provider that intends to demonstrate conformity to the requirements of ISO/IEC 20000- 1:2011 and is seeking guidance on the use of CMMI-SVC to establish and maintain the SMS and the services;a service provider that has demonstrated conformity to the requirements of ISO/IEC 20000-1:2011 and is seeking guidance on ways to use CMMI-SVC to improve the SMS and the services;a service provider that already uses CMMI-SVC and is seeking guidance on how CMMI-SVC can be used to support efforts to demonstrate conformity to the requirements specified in ISO/IEC 20000-1:2011;an appraiser or assessor who wishes to understand the use of CMMI-SVC as support for the requirements specified in ISO/IEC 20000-1:2011.This document can also be used with the other parts of the ISO/IEC 20000 series.Cross References:ISO/IEC 20000-1:2011ISO 9000:2015ISO 9001:2015ISO 31000:2009ISO/IEC 20000-1:2011ISO/IEC 20000-2:2012ISO/IEC 20000-3:2012ISO/IEC 27000:2014ISO/IEC 27001:2013ISO/IEC 27013ISO/IEC/TR 20000-4:2010ISO/IEC/TR 20000-5:2013ISO/IEC/TR 20000-9:2015ISO/IEC/TR 20000-10:2015ISO/IEC/TR 20000-11:2015ISO/IEC 21827:2008All current amendments available at time of purchase are included with the purchase of this document.