ISO 37500:2014涵盖了外包的主要阶段、流程和治理方面，与工商业的规模和部门无关。它的目的是为组织在整个合同期内进入并持续维持成功的外包安排提供良好的基础。 ISO 37500:2014给出了以下指南: ·良好的外包治理，促进客户和供应商的共同利益； ·灵活的外包安排，适应不断变化的业务需求； ·识别外包所涉及的风险； ·建立互利的合作关系。 ISO 37500:2014可根据行业具体需求进行调整和扩展，以适应国际、国家和地方法律法规（包括与环境、劳工、健康和安全相关的法律法规）、外包安排的规模和行业类型。 ISO 37500:2014承认，各利益相关者在外包生命周期的某些阶段分别行动，在其他阶段则共同行动。 不可能将外包生命周期内的流程专门分配给客户或供应商。对于每个外包安排，流程责任都将由用户进行相应的解释和定制。 ISO 37500:2014旨在涉及任何外包关系，无论是否首次外包，使用单一供应商或多供应商模式，或基于服务或结果起草协议。ISO 37500:2014中提到的流程旨在根据客户和供应商组织的外包战略和成熟度进行定制。 ISO 37500:2014旨在供外包客户、供应商和从业人员使用，例如: ·决策者及其授权代表； ·参与促进创建和/或管理外包安排的所有利益相关者； ·各级员工都有外包经验。

ISO 37500:2014 covers the main phases, processes and governance aspects of outsourcing, independent of size and sectors of industry and commerce. It is intended to provide a good foundation to enable organizations to enter into, and continue to sustain, successful outsourcing arrangements throughout the contractual period. ISO 37500:2014 gives guidance on: · good outsourcing governance for the mutual benefit of client and provider; · flexibility of outsourcing arrangements, accommodating changing business requirements; · identifying risks involved with outsourcing; · enabling mutually beneficial collaborative relationships. ISO 37500:2014 can be tailored and extended to industry-specific needs to accommodate international, national and local laws and regulations (including those related to the environment, labour, health and safety), the size of the outsourcing arrangement and the type of industry sector. ISO 37500:2014 recognizes that the various stakeholders act separately in some phases of the outsourcing life cycle and together in others. It is not possible to exclusively allocate processes within the outsourcing life cycle to either client or provider. For each outsourcing arrangement, process responsibility is intended to be interpreted accordingly and tailored by the user. ISO 37500:2014 is intended to relate to any outsourcing relationship, whether outsourcing for the first time or not, using a single-provider or multi-provider model, or draft agreements based on services or outcomes. Processes mentioned in ISO 37500:2014 are intended to be tailored to fit the outsourcing strategy and maturity of the client and provider organizations. ISO 37500:2014 is intended to be used by outsourcing clients, providers and practitioners, such as: · decision makers and their empowered representatives; · all stakeholders engaged in facilitating the creation and/or management of outsourcing arrangements; · staff at all levels of experience in outsourcing.