本国际标准规定了当一个组织: a） 需要证明其能够始终如一地提供满足客户和适用法律法规要求的产品和服务，以及 b） 旨在通过有效应用系统，包括改进系统的过程，以及确保符合客户和适用的法律法规要求，提高客户满意度。 本国际标准的所有要求均为通用要求，适用于任何组织，无论其类型或规模，或其提供的产品和服务。 注1:在本国际标准中，术语“产品”或“服务”仅适用于为客户设计或要求的产品和服务。 注2:法定和监管要求可以表示为法律要求。 本文件规定了质量管理体系的要求，其中选举组织: -需要展示其通过无记名投票管理选举的能力，以提供符合选举要求的可靠、透明、自由和公平的结果； -在既定法律框架内，旨在通过有效实施选举质量管理体系，包括持续改进流程，增强公民、候选人、政治组织和其他选举利益相关方的信任和信心。 注3:选举机构的组成可以反映当地的法律要求。 注4:在本文件中，“产品”一词仅适用于选举机构提供的选举服务。 本文件适用于选举期间，包括选举前和选举后的活动或过程。 本文件适用于参与选举过程任何方面的所有选举机构，无论它们是常设组织还是为支持特定选举期而成立的临时组织。

This International Standard specifies requirements for a quality management system when an organization: a) needs to demonstrate its ability to consistently provide products and services that meet customer and applicable statutory and regulatory requirements, and b) aims to enhance customer satisfaction through the effective application of the system, including processes for improvement of the system and the assurance of conformity to customer and applicable statutory and regulatory requirements. All the requirements of this International Standard are generic and are intended to be applicable to any organization, regardless of its type or size, or the products and services it provides. NOTE 1 In this International Standard, the terms "product" or "service" only apply to products and services intended for, or required by, a customer. NOTE 2 Statutory and regulatory requirements can be expressed as legal requirements. This document specifies requirements for a quality management system where an electoral organization: — needs to demonstrate its ability to manage elections by secret ballot, to provide reliable, transparent, free and fair results that comply with electoral requirements; — within the established legal framework, aims to enhance the trust and confidence of citizens, candidates, political organizations and other electoral interested parties through the effective implementation of the electoral quality management system, including processes for continual improvement. NOTE 3 Electoral bodies can be constituted to reflect local legal requirements. NOTE 4 In this document, the term "product" only applies to the electoral service provided by an electoral body. This document is applicable to the election period, including pre-election and post-election activities or processes. This document is applicable to all electoral bodies involved in any aspect of the electoral process, whether they are permanent organizations or temporary organizations established in support of a particular election period.