有时，公用事业公司实施监控和数据采集系统（SCADA），然后将其保持在“自动引导”状态在讨论另一个项目时，咨询公司发现Lincoln Water System（内布拉斯加州）的工作人员对他们的SCADA系统感到失望。顾问们通过讨论SCADA系统的局限性，让一个人负责该系统，定义系统问题和未满足的需求，以及充当LWS和SCADA供应商之间的中间人，帮助LWS克服了挫折感。生成了系统问题清单，LWS与供应商会面讨论了问题，提出并实施了修改建议，并解决了缺陷。

Sometimes, utilities implement a supervisory control and data acquisition system (SCADA), and then leave it on "automatic pilot." While discussing another project, the consulting firm discovered the Lincoln Water System (Nebraska) personnel were frustrated with their SCADA system. The consultants helped LWS overcome its frustration by discussing the limitations of a SCADA system, having one person assigned the responsibility for the system, defining problems with the system and unmet needs, and acting as intermediary between LWS and the SCADA vendor. A list of problems with the system was generated, LWS met with the vendor to discuss the problems, modifications were suggested and implemented, and bugs were worked out.